Cuppa-J Jason Warner

The Master of Candidate Experience

Cuppa-J Jason Warner is the director of North American recruiting for Starbucks.

Under his regime:
1. job interviews include coffee-tasting sessions
2. a candidate bill of rights bans automated response emails, assures the candidate of a quick reply and encourages recruiters to send gift cards to applicants

Oh, The Humanity

You can't treat people shabbily, especially in a world where there are far more open jobs than there is available talent to fill them.

We strive to put the humanity back into the recruiting experience.

It leads to referrals

You're not going to refer someone you know and like unless you're certain they're going to be treated well.

But if you exceed everyone's expectations, you create an incredible advantage in the talent market."

Starbucks Numbers

Starbucks current has 11,000 stores. 120,000 employees worldwide. plans to open 1800 stores this year. opened 1700 last year. long-term goal 30,000 stores world-wide. 15,000 in the US. Currently adding 200 people a day.

Source: Billy Taylor in the NYT. Hat Tip: The Recruiting Edge

Comments

[Claudia Faust]

Kudos to Starbucks for - dare I say it? - the innovation of humane recruiting. I like that company more and more. Ok, I'm off to savor the moment with a single tall, half-caf, nonfat mocha...