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Tailor your business system to deliver the best experience to those customers with the highest potential future value.
Triage means: Ranking people in terms of attention required. It's used in emergency rooms and at disaster sites to decide where limited medical resources must be applied first.
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» Courting the A-List Candidate from its ALL about the experience
Michael over at Recruiting Animal is always making me think about something (thanks, Michael). His post here about applying triage to candidate relationship management actually makes a lot of sense when you know what you're doing. Come to think of [Read More]
» Courting the A-List Candidate from it's ALL about the experience
Michael over at Recruiting Animal is always making me think about something interesting (thanks, Michael). His post here about applying triage to candidate relationship management actually makes a lot of sense when you know what you're doing. Come to t... [Read More]
I like the logic that comes from ranking people in terms of attention required; lots of resources can be used mor efficiently after that.
I just think it's important to remember that triage is a process, and not the decision itself.
There is HUGE risk in giving candidates a better or worse experience because of the list you think they are on.
Wouldn't it be better to focus on giving a great experience to every candidate while moving them through a process that efficiently meets both of your needs?
Then you don't have to worry about who you've dissed along the way.
Claudia Faust
Founding Partner
www.improvedexperience.typepad.com
Posted by: Claudia Faust | Jun 25, 2006 at 10:03 AM