Against Hard Selling

The last time I was in Macy's to test-drive a sofa, four different sales gnats came buzzing around me in search of a commission.

Fire the hard-sellers, lower the price of the sofa by $200 and you've got IKEA, where most items can simply be picked up and rolled out the door. At the entrance there is a sign: "No one will bother you."

-- Kyle Smith via Matt Welch