Isn't the medium the message?
When I was rigorously meditating and studying Buddhism, I learned to dissociate people’s anger and vitriol from the message they were conveying.
This is one reason that many Buddhist masters come across as “cruel” to Westerners [but not Easterners]. They’re not trying to coddle your ego.... They’re encouraging you to drop your need to be comforted, loved, and cradled....
Someone whom you may instinctively deride as a tw*t could be teaching you an important lesson. So long as you’re obsessed with the HOW over the WHAT of their communication, that lesson will go unlearned.
None of which justifies being a di*k, of course. But when people ARE di*ks, it’s great advice to fall back on.