Source: Andrew O'Connell, Harvard Business Review, Respect Employees: Be Tough on Them
The thing about organizations in the big leagues: They sometimes make you feel like crap, even if you're a pro.
Good companies are not wrong to be tough on employees. If you wade through the recent research performance, you find stark evidence that difficult environments often bring out the best in people.
Carola M. Barth and Joachim Funke of the University of Heidelberg in Germany found that people perform better at complex problem solving in what the researchers call "nasty" workplaces — environments that abound with negative feedback.
Research subjects in a "nice" work environment with lots of positive feedback are generally in better moods than their nasty-workplace counterparts, but they devote less time to complex tasks and get worse results.
I take no pleasure in reporting this. I did not like the sometimes nasty environments that I labored in as a reporter. I like positive feedback, and I pride myself on giving positive feedback.
I recently told a valet parker that he had done a "great job" of delivering my car to me. I'm sure he was glowing afterward.
And I'm a hearty fan of Bob Sutton, who has waged a one-man crusade against abusive bosses and companies, detailing the anxiety and depression they inflict.
But the reality is that it doesn't take an abusive boss to make employees feel anxious and depressed. Sometimes all it takes is a relentless corporate focus on great results.
I wish it weren't so. But wishes shouldn't delude us. While it's fine to provide a few foosball tables and organize a few company outings, it's not fine to pretend that employees come to work in order to have fun and be fulfilled.
That fiction does them a disservice. They're here to do unremitting work, maybe for years on end, and the labor is going to take something out of them. And they may get laid off for their trouble.
Don't feel badly if you find yourself saying, with exasperation, "It can't be this; it has to be this." That's just part of life in the big corporation. And it's a lot more helpful, most of the time, than "Great job."